moonie wrote on 02-25-2013

Quality Control issues

I had my car repaired at Ian's after I was involved in a 4 car pile up on 52, I was the car in front so I only had rear end damage. The estimate on my 2011 car was for reconditioned parts and the person doing the estimate did not inform me at the time, my wife noticed it when going over the estimate, she works in the Insurance industry. I was able to get the insurance company (Nationwide) to use new parts after some argument and pointing out that in NC there are laws regarding this. I let the owner talk me into having them do the repairs, he promised me the car would be back to the same condition it was in before the accident and said I'd be 100% satisfied with their work. After I got the car back with the repairs complete the bumper did not line up properly at all. After a second trip to Ian's they found the issue was with the bumper itself. Currently they have tried to fix it 3 times and it still isn't right. I won't take any car back there, ever.